Club Satisfaction Hits All-Time High
Member satisfaction reached a record high in this year's annual Club survey.
Ninety-two percent of the 1,463 respondents rated the Club as either “excellent” or “very good,” up from 91 percent last year.
Membership value also improved, with 64 percent of Members deeming it either “excellent” or “very good.” Last year's figure was around 63 percent.
The Club’s top three draws for Members were the recreation and fitness facilities (75 percent), the dining outlets (70 percent) and family-oriented activities (38 percent).
Of the 26 Club areas evaluated, Member and Concierge Services received the highest rating.
The survey was conducted in September. Check the full survey results (log-in required).