Club Temporary Closure FAQ

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Updated: May 6


Frequently Asked Questions

The Board of Governors and Club management have put together a series of questions and their corresponding answers on the Club's temporary closure and related issues.

 

In response to the ongoing coronavirus crisis in Tokyo and the surrounding prefectures, the Japanese government has extended the state of emergency through May 31, with the Tokyo government continuing to request residents to remain at home for all but essential activities. Tokyo Governor Yuriko Koike announced measures to continue throughout May. These included the requested closure of businesses in six categories:

• Entertainment facilities
• Universities and cram schools
• Athletic facilities
• Theaters
• Exhibition halls
• Commercial establishments

In consideration of the safety of Members, Club staff and the wider Tokyo community, the Board of Governors took the extraordinary decision to temporarily close Club facilities for the duration of the state of emergency. The Board will continue to monitor the situation and will inform the membership of any changes to the planned reopening on June 1. While we recognize that the Club’s temporary closure is an unfortunate inconvenience, the safety of all Members and staff is paramount. 


The Club has established a selection of My Club at Home services, including food and drink delivery and drive-thru services, online Wine Shop, online Library access and an ever-expanding lineup of My Club at Home TV wellness videos on the Club’s YouTube channel. Aside from these services, all other facilities and services are closed.


Recreational and athletic facilities, such as sports clubs, pools and gyms, are on the Tokyo government’s list of facilities requested to be closed for the duration of the state of emergency, which is set to run through May 6. These kinds of facilities are reported to have a high risk of coronavirus cluster incidence, and it is important to ensure that our Members and staff are not exposed to this risk.


As much as possible, our management team and Member Services’ staff are working from home. Not all tasks can be done this way, so periodically staff must visit the Club. Aside from opening for our delivery and drive-thru services (11am–7pm), the Club is closed until further notice. You can mail any inquiries to the following departments:

• Management Office: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Member Services: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Membership Office: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Recreation: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Connections: This email address is being protected from spambots. You need JavaScript enabled to view it.


The Club will continue to pay salaries for the duration of the state of emergency. We have applied for a government subsidy, which, if approved, will subsidize up to 75 percent of salaries. However, a prolonged closure may require additional cost-saving measures, which could negatively affect staff compensation. Our staff are a critical part of our Club and culture, and we will do our best to provide support and retain them at this challenging time.


The Club is a Member-owned institution and dues will remain in place to cover the costs to operate and maintain the Club’s facilities and staff. The Board of Governors, working with the Finance Committee and Club management, will continue to evaluate dues as we gain a better understanding of the impact on our operations and services.


Parking fees are charged on a monthly basis and may be canceled at any time. While some Members have communicated their preference to retain their parking privileges during the Club’s temporary closure, Members who wish to cancel their parking privileges should e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. by the end of May to avoid incurring charges for May and future months. The Board of Governors will continue to assess all Club fees and charges as it gains a better understanding of the impact of the crisis on the Club’s operations.


In accordance with our General Rules, Regular Members may suspend their membership by applying for Life Member status. Life Members are former Regular Members (excluding Term Regular Members), Senior Members or Junior Members who no longer reside in Japan. Eligible Members may apply for Life membership, which requires a conversion fee. Members living in Japan are not eligible for Life membership.


Members will be reimbursed, or prorated as appropriate, for any cancelled events, programs or classes for which they have paid.


Our events team will be in contact with you to discuss possible alternative dates for your event. For future bookings or other event-related inquiries, please contact e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..


If you require emergency access to your locker during the Club’s closure, please e-mail the Club’s security team at This email address is being protected from spambots. You need JavaScript enabled to view it. at least one day prior to coordinate your visit.


No. During the closure, Members have only drive-thru access (between 11am and 7pm) to pick up takeout food and beverage orders.


Library overdue fees will not be applied during the Club’s temporary closure. You can still return your items by dropping them off at the B1 Parking Lot. In addition, you can access various drive-thru and online Library services, as detailed on the My Club at Home page.


We continue to maintain Club facilities as much as possible while complying with the Tokyo government’s requests for residents to remain at home for all but essential activities and safeguarding the health of our employees. Recurring facility and equipment maintenance required in accordance with local laws and safety codes is being performed as normal by contracted services. Since Japanese safety and fire codes require us to maintain a minimum of three security staff on duty 24/7, our security team continues to perform daily safety and fire inspections during the closure.


The housekeeping team is deep cleaning all Club areas while complying, as much as possible, with the Tokyo government’s requests for residents to remain at home for all but essential activities.


There are no renovations scheduled for the near future.


With the Japanese government having extended the state of emergency through May 31, the Board of Governors and Club management currently plan to reopen the Club on June 1, following the expected lifting of the state of emergency. The Club will continue to closely monitor this fluid situation and update Members accordingly.


While online applications are still being processed, interview sessions have been suspended until further notice.


The Board and committees are not meeting in person during this closure, but they may meet virtually if requested by the committee chair or the representative governor.


The Club’s crisis response team, the Board of Governors, the Finance Committee and Club management are continuously monitoring the situation and analyzing contingency scenarios. We are also in contact with our bank, government agencies and legal counsel to determine possible actions to be taken. We will keep Members updated on this situation and any courses of action we may take.